FAQs

 Shipping costs depend on the size of your order, your location, and the shipping method you choose. For standard shipping, our costs are calculated based on the weight and dimensions of the items. During checkout, after you’ve entered your delivery address, the shipping cost will be displayed before you finalize your order. We strive to keep our shipping fees reasonable and competitive.

We’re pleased to offer free standard shipping on orders that meet a minimum purchase threshold. However, please note that this threshold may vary based on ongoing promotions and your location. If your order qualifies for free shipping, you’ll see the option during checkout. For expedited shipping, there might be additional charges regardless of order value.

 Absolutely! Once your order has been shipped, you’ll receive a confirmation email containing a tracking number and instructions on how to track your package. You can use this tracking number on our website or the carrier’s website to monitor the real-time status of your delivery. This way, you’ll always know where your mattresses and pillows are in transit.

 We understand that circumstances can change. If you need to modify the shipping address after placing your order, please contact our customer service team as soon as possible. Depending on the order’s current status, we will do our best to assist you in updating the shipping address. Please note that address changes might not be possible if the order has already been shipped.

 While we strive to ensure timely deliveries, there might be occasional delays due to factors beyond our control, such as weather conditions, carrier issues, or unforeseen circumstances. We recommend tracking your package regularly using the provided tracking number to stay informed about its progress. During peak seasons, like holidays, slight delays might be possible, and we appreciate your understanding in such cases.

Yes, we understand that purchasing mattresses and pillows can be an investment. We offer flexible financing options through trusted partners to help you spread out the cost of your purchase over manageable installments. Look for more information on financing during the checkout process.

Absolutely. We take the security of your payment information seriously. Our website employs industry-standard encryption protocols to safeguard your personal and financial data. We do not store sensitive payment information on our servers, and your details are transmitted securely through SSL (Secure Sockets Layer) technology.

We accept a variety of secure payment methods to make your online shopping experience convenient. These include major credit cards (Visa, Mastercard, American Express), debit cards, PayPal, Airtel Money and Airtel Mobile Money. Your payment information is encrypted and protected to ensure your privacy and security during transactions.

We frequently run promotions and discounts on our mattresses and pillows. To stay updated on our latest deals, kindly visit our “Deals and Offers” page or subscribe to our newsletter. Additionally, keep an eye out for banners and notifications on our website that highlight ongoing promotions

Yes, we offer free standard shipping for most of our mattresses and pillows. However, some specialized delivery services or expedited options may incur additional charges. Details about shipping costs and options are available during the checkout process.